Shipping policy

Last updated: September 24, 2026

This policy applies to orders placed at nuvrendi.com. For shipping questions, contact support@nuvrendi.com and include your order number if you have already ordered.

Where we ship

We currently accept orders for eligible delivery addresses in the United States. Available shipping methods depend on your address and the items in your cart. International delivery destinations are not currently offered.

Where orders ship from

Products ship through our fulfillment partners and may come directly from overseas, including China. A United States delivery address does not mean the product ships from a United States warehouse. Orders containing multiple items may arrive in separate packages.

Shipping charges

We currently offer free shipping for our catalog to eligible United States delivery addresses. Available shipping methods and any charges are displayed at checkout before you pay. We will not add an extra shipping charge to an accepted order without your agreement.

Processing and delivery estimates

Order processing and carrier transit are separate stages. Please refer to any product-specific shipping information and any estimate provided at checkout. An estimate described as transit time starts after dispatch, not when the order is placed.

Delivery timing can vary by product, dispatch location, destination, carrier, and customs processing. Estimated arrival dates are not guaranteed delivery dates unless a service is explicitly described as guaranteed. Contact us before ordering if you need an item by a particular date. Do not assume next-day or other expedited delivery unless that service is expressly offered for your order.

Shipping delays and cancellations

If we cannot ship within the stated shipment period, or within 30 days of receiving a properly completed order when no shipment period was stated, we will notify you of the delay, provide a revised shipment estimate, and explain your option to agree to the delay or cancel for a full refund of the affected unshipped items. When your consent is required for a delay and we do not receive it, we will cancel the affected items and issue a prompt refund. The 30-day period in this paragraph concerns dispatch, not a promised delivery date.

If an item becomes unavailable and we cannot fulfill it, we will notify you and refund the amount paid for the canceled item, including its applicable shipping charges and taxes.

Tracking

When tracking information is available, it will be provided through your order updates. A tracking number can be issued before the carrier makes its first scan, and tracking may not update at every stage of transit. Please contact us if an update appears delayed or your order has not arrived within the communicated estimate.

Address accuracy

Check your delivery address, including any apartment or unit number, before submitting the order. Contact us immediately if you find a mistake. We will try to help, but changes may not be possible after processing or shipment. Any proposed reshipment charge resulting from an incorrect address will be explained and agreed with you before reshipment; it will not be charged automatically.

Missing or damaged deliveries

If a parcel is missing, damaged, or marked delivered but cannot be found, contact us promptly. We will investigate with our fulfillment partners or the carrier and work with you on an appropriate resolution. Please keep packaging and relevant photos where possible. Nothing in this policy removes your rights for goods that are not delivered as agreed.

Returns

For our 30-day return window, return instructions, and refund information, read our Refund Policy. Please obtain the correct return address from us before sending any item back.