Refund policy

Last updated: September 24, 2026

This policy applies to purchases made directly from Nuvrendi at nuvrendi.com. For help with a return or an order problem, email support@nuvrendi.com with your order number.

30-day returns

You may request a return within 30 calendar days after your item is delivered. For a change-of-mind return, the item must be unused, in its original condition, and returned with its included accessories and original packaging. You will need your order number or other proof of purchase. These condition requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

How to start a return

Contact us before sending anything back. Include your order number, the item you wish to return, and the reason for your request. If the request meets this policy, we will provide return instructions and the correct return address. Do not send a return to the address on the original parcel or directly to a fulfillment partner unless we specifically instruct you to do so.

Please package the item securely and retain proof of postage. We recommend a tracked service so that delivery can be confirmed. Items sent to an incorrect address without following the supplied instructions may be delayed or unable to be located.

Return shipping costs

For a change-of-mind return, you are responsible for return shipping. Original shipping charges, if any, are not refundable for change-of-mind returns, except where required by law. We do not charge a restocking fee.

If we confirm that an item arrived damaged, defective, or different from what you ordered, Nuvrendi will cover any necessary return shipping and arrange an appropriate replacement or refund. We will explain the return arrangement before you send the item.

Damaged, defective, incorrect, or missing items

Inspect your order when it arrives and contact us promptly if something is wrong. Include a description of the issue and, where reasonably available, photos of the item and packaging to help us investigate. Do not continue using a product that appears unsafe or damaged. For missing parcels or items, we will investigate with our fulfillment partners or the carrier and arrange an appropriate resolution; a delivery scan alone does not automatically resolve a reported delivery problem.

Refunds

We will notify you after your return has been received and assessed. Approved refunds are issued promptly to the original payment method for the amount paid for the returned item and any applicable refundable tax. Your bank or payment provider may take additional time to post the credit. If a refund appears overdue, contact us so we can check its status.

Refunds for an order we cancel before shipment, or for a cancellation required because of a shipping delay, do not require a physical return. We will promptly refund the amount paid for the canceled, unshipped items, including their applicable shipping charges and taxes.

Exchanges

Contact us to discuss a replacement or exchange. Availability may vary. We may process an eligible return and have you place a new order for the item you prefer rather than perform a direct exchange.

Cancellations and address corrections

Email us as soon as possible after placing your order. We will try to accommodate cancellations or corrections, but changes cannot be guaranteed once processing or shipment has begun. If an order cannot be stopped, you may request an eligible return after delivery. This does not limit any cancellation rights you have because of a shipping delay or under applicable law.

Your legal rights

This policy does not exclude or reduce any rights or remedies you have under applicable consumer protection or warranty laws. The 30-day change-of-mind return window does not shorten any rights that apply for longer under law.